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10. Troubleshooting

This chapter contains several tips to troubleshoot any problem you may encounter when installing or using Enigmail.

10.1. Thunderbird / SeaMonkey displays a red error message at the bottom of the mail window.
10.2. Enigmail fails to install on SeaMonkey.
10.3. Enigmail fails to install on Firefox.
10.4. The Add-ons Manager shows “This item will be installed after you restart Thunderbird”. Or, there is no Enigmail user interface visible.
10.5. I have updated Enigmail on Thunderbird, and now it keeps telling me: “A previous install did not complete correctly. Finishing install.”
10.6. I can't tell whether Enigmail works or not
10.7. I installed a new extension and Enigmail stopped working
10.8. Enigmail icons in the toolbar are misaligned
10.9. Enigmail is unable to access the keyserver
10.10. My own signatures are invalid. Enigmail replaces “>” with “|” and spaces with “~” in quoted messages.
10.11. I use a non-English character set, and my own signatures are invalid
10.12. Enigmail sees some emails as broken
10.13. I get an error “Enigmail / Enigmime / IPC failed to initialize”
10.14. I cannot read encrypted messages sent to me! I get an error “Secret key needed to decrypt message”
10.15. I lost my passphrase / my key pair / my private key
10.16. After I reinstalled Enigmail, all keys have disappeared from the Key Management window
10.17. I get an error whenever I try to post to a newsgroup
10.18. I have set forwarding rules on Thunderbird, and I get an error “Sending failed, please check your settings”
10.19. I get the message “OpenPGP error; Encryption/signing failed; send unencrypted message?”
10.20. Key import fails with an error “File name too long”
10.21. I have some other problem I can't solve

‹ 9.2. Manually editing the preferences up 10.1. Thunderbird / SeaMonkey displays a red error message at the bottom of the mail window. ›